We are committed to making every effort to ensure that your orders reach you in optimum condition !

And should a problem arise, we'll do our utmost to resolve it quickly, easily and efficiently.

Your satisfaction is our top priority, wherever you are in the world !

Doligames Warranty

Are you not happy with your purchase, or have you simply changed your mind ?

Don't worry, Doligames comes with an extended warranty !

Doligames offers you exceptional flexibility, allowing you to return all or part of your order within 30 days of receipt !

Enjoy total peace of mind with the Doligames guarantee, included with every Doligames purchase, allowing you to return only the unsatisfactory item in your order, or your entire order, with no time constraints or worries about short deadlines. Doligames gives you the freedom and flexibility to shop with peace of mind.

To ensure that your return is processed quickly and efficiently, please ensure that the following conditions are met :

  • Contact us via our contact form, so that we can be notified of the return.
  • The product(s) must be returned in their original condition: complete and undamaged packaging, unused merchandise and accessories.
  • Return the product(s) to the address indicated in our reply after our initial contact.
  • Be sure to use a shipping method that provides proof of shipment and delivery, and above all, security.
  • Within a maximum of 30 days of receipt of your order.

Returned products will be exchanged or refunded in accordance with our terms and conditions within 14 days of receipt at our premises.

How long it takes to prepare and deliver your order

At Doligames, we work exclusively with carriers recognized for their reliability and their ability to offer the best delivery rates, in the most optimal conditions, wherever you are. We are committed to doing everything in our power to deliver.

Your order goes live as soon as you receive our shipping confirmation email !

Here are the usual delivery times once our carrier takes over :

  • For metropolitan France: 24 to 72 hours.
  • For the European Union: 48 hours to 7 working days.
  • For the rest of the world: 7 to 21 working days.

Stay informed at all times by tracking your order, and don't hesitate to contact us if you have any questions about delivery.

Doligames shipping rates

The contribution to shipping costs covers all associated costs: this includes handling by our team dedicated to preparing your orders, our carriers' postage rates, and the packaging materials used to secure and transport your purchases.

We strive to offer you the best possible rates, depending on your geographical location.

Mainland France

Order amount Delivery Costs
Tracked Delivery Pick-up Point
Less than 350 € incl. VAT 8.9 € incl. VAT 5.9 € incl. VAT
From 350 € incl. VAT Free Free

European Union

Order amount Delivery Costs
Tracked Delivery Pick-up Point
Less than 350 € incl. VAT 12.6 € incl. VAT 8.9 € incl. VAT
From 350 € incl. VAT Free Free

For shipments to destinations outside mainland France or the free-trade zone of the European Union, the customer becomes the importer of the products ordered. Customs duties and other local taxes may apply, and are the sole responsibility of the customer.